Graphically, I feel it needs to be more animated and less SIM style. It feels old fashioned.
As for gameplay, there wasn't mush of it. I spent most of the time queueing things up for the maid to do whilst the receptionist stood there watching. Tasks were a little one sided and if everyone wanted a service that the maid provided, inevitably customers changed their mind (because she isn't quick enough to serve everyone before they become frustrated) meaning less cash and increased difficulty passing levels. The receptionist and maid need to have an equal split of chores - I see no reason the receptionist can't water the plants for example!